Your platform
Tell us whether you're on Windows, macOS, or Linux, plus the app version, build channel, and whether the install is from Steam or a direct download if available.
Support
Need help?
Ask the community first — most setup questions get answered fast. Email us directly when you need license or account help from support staff.
What to include
Your audio setup
Include your audio interface, selected input/output device, mixer levels, operating system permissions, input gain, and anything unusual about your routing.
Your MIDI setup
For drums or keys, include the MIDI device name, whether it appears in Audio settings, Kit Setup lane mapping, Keyboard Setup range, and any Reset GM or range-clear step you tried.
Your rig settings
For tone or pitch issues, include the selected model/tone, input level, noise gate settings, whether Calibrate Gate was run, and whether built-in tones behave differently from a custom tone.
The song or import
If the issue is song-specific, include the song name, source repo, official repo download state, package type, Guitar Pro format, duplicate/update state, and relevant inspection or error details.
Repo details
For Browse or sync issues, include the repo URL, whether it is the official repo or an external repo, the repo status shown in Content settings, and the last retry error if visible.
Your Shredit project
For authoring issues, include whether you started from Guitar Pro, ZIP, folder, or project.json, plus the part or tool you were using.
Attached media
If media is involved, include the backing track format, cover art source, background video file, optional video size if shown, and whether preview, inspection, or package export showed a warning.
Recovery state
If Shredit offered a recovery draft, tell us whether you resumed, discarded, or replaced it, and include any recovery or unresolved media warning you saw.
Your Edition status
For Edition help, include the status from Settings > Edition. For direct license-key installs, include the buyer email and visible masked key suffix; for Steam installs, include the Steam status text.
What happened
Describe what you expected, what actually happened, and the steps that got you there. If custom Shredit packages, external repos, local imports, or custom tones are involved, note that those require ShredQuest Full unless the content is verified official repo content.
Diagnostics
Open Diagnostics and include the visible system status, backend status, gameplay audio status, console text, and any exact toast or modal error text.
Edition help
Steam Full Upgrade
Steam builds manage Full through the ShredQuest Full Upgrade on Steam. Launch through Steam if Settings > Edition says Steam access could not be checked.
Direct license keys
Direct license-key builds activate through Settings > Edition. Steam builds do not need a separate ShredQuest license key for Full.
Activation limit reached
Each direct ShredQuest Full license covers 3 active devices (support can raise this for legitimate cases). Email support with the buyer email and masked key suffix so we can review stale activations.
New computer or reinstall
For direct license-key installs, install the current app, then enter your key in Settings > Edition. If the old install still counts, support can reset a stale activation.
Lost key
We can resend a direct license only to the license email on file — that's what keeps a key from going to the wrong person. Email changes are handled manually and audited by support.
Cross-store ownership
Direct Full and Steam Full unlock the same features when active, but one store channel doesn't automatically grant ownership in the other.
Local reset
Support can reset only local direct-license identity and activation state. Your songs, tones, repo settings, progress, and normal settings stay intact.
Useful links